General Information

• When booking a treatment, you do not automatically get Spa Access included. This is an additional extra charge and must be booked directly with us. (please email or call us to do this)
• Must be over first trimester in pregnancy to carry out any treatments
• Lockers will be provided along with towels, robes and slippers.
• Facilities include a sauna, steam room, jacuzzi, experience showers and relaxation lounges.
• You must be a minimum of 16 years old with a responsible adult to enter the spa.
• Light Lunch is served in the restaurant from 12:00pm - 3:00pm.
• Afternoon Tea is served from 2:30pm - 5:30pm in the Lounge.
• Food is not permitted in the Spa and you must be fully dressed to enter the lounge and restaurant areas.
• You must state any dietary requirements a minimum of 48 hours prior to your booking with us.
• Afternoon Tea's booked less than 24 hours in advance will automatically be changed to a light lunch option.
• You can order drinks in the Spa (please bring a valid ID with you).

Late Arrivals Please make sure you arrive a minimum of 15 minutes prior to your booking. If you think you might run late to your appointment, then please contact us as soon as possible to see if we can rearrange your treatment times. This is not always possible - if you arrive late to your reservation this can lead to treatments being cancelled and will still be charged. It is your responsibility to make sure you arrive on time.

Payment and Cancellation Policy: All spa reservations require full payment upon booking, all bookings are non-refundable. Please provide us with 48 hours’ notice if you are unable to make your reservation and we will be happy to reschedule for a later date. Please note, we will only allow you to reschedule your reservation with us once before we will take full payment for your booking. If you wish to amend your treatment choice then please provide us with 24 hours notice. Otherwise we reserve the right to charge the full amount of the reservation.

Any questions please email us at spa@strattonhousehotel.com

For Terms and Conditions click here